1. If there is something you are not happy about, you can:

• Speak About it at the service users' meeting
• Tell your key-worker.

2. You can tell any staff member on duty.

4. If you are still not happy, tell the manager you want to see or speak to the Service Manager or Operational Director (Isabel Melo)

Telephone: 01604 717249

5. Or you can also speak to:

• Your Advocacy service (Contact details in your PCP)
• Care Quality Commission (CQC):

Telephone: 03000 616161

Fax: 03000 616171

Address:

CQC East Midlands

Citygate

Gollowgate

Newcastle Upon Tyne

NE1 4PA

Email: enquiries@cqc.org.uk